Privacy Notice

At XALAQUIA we care about your personal data. This Privacy Notice explains what data we collect, what we use it for, and how you can exercise your rights, in accordance with Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), in force since March 21, 2025.

1. Who is responsible for your data

XALAQUIA is a brand operated by Daniela Saucedo Michaus, with address at Av. Cuauhtémoc No. 1, Col. Tlapacoya, C.P. 56556, Ixtapaluca, State of Mexico, Mexico. She is responsible for the processing of your personal data.

If you have any questions about this notice or your data, write to us at atencionaclientes@xalaquia.com.

2. Personal data we collect

Depending on how you use the site, we may collect the following data:

  • When you buy: your name, delivery address, phone number and email address. If you request an invoice, also your tax details (RFC, legal name, tax regime, CFDI use and tax address).
  • When you contact us: your name, email address and the message you send us through the contact form, by email or on WhatsApp.
  • When you subscribe to our newsletter: your email address and, if you share it, your name.
  • When you leave a review: your name, email address, rating, comment and any photos you choose to upload.
  • When you browse: technical and usage information about the site through cookies (see section 8).

Your card details are captured and processed directly by the payment provider; XALAQUIA does not receive or store them. We do not collect sensitive personal data.

The data needed for your purchase is essential to process and deliver your order; if you do not provide it, we will not be able to complete it.

3. What we use your data for

Purposes necessary for your purchase and support:

  • Identifying you and verifying your order.
  • Contacting you about your purchase and answering your questions or requests.
  • Processing payments and delivering your products.
  • Issuing invoices, managing gift certificates and handling exchanges or returns of merchandise.
  • Keeping your purchase history.

Additional purposes (not necessary to buy, and they require your consent):

  • Sending you information about our products, offers and promotions.
  • Inviting you to giveaways, events and quizzes organized by XALAQUIA.
  • Asking for your review after your purchase and running surveys about the quality of our service.
  • Publicly displaying on the site the reviews and photos you choose to publish.

If you do not want us to use your data for the additional purposes, you can tell us at any time (section 4) and it will not affect your purchase.

4. How to limit the use of your data

You can stop receiving our promotional messages whenever you like by writing to atencionaclientes@xalaquia.com or by using the unsubscribe link at the bottom of every email. Our promotional emails are sent through Mailchimp, the platform we use to manage our newsletter.

5. Who we share your data with

We do not sell your data. To run the store we share only what is strictly necessary with providers who process it on our behalf and under our instructions, such as the payment provider, the shipping carrier, the email platform (Mailchimp), the web hosting service and the site’s analytics tools.

We will not transfer your personal data to any other third party without your consent, except when the law allows it or a competent authority requires it by legal mandate.

6. Security measures

XALAQUIA maintains reasonable administrative, technical and physical security measures to protect your personal data. Our site uses the secure HTTPS protocol (SSL/TLS encryption), so the information you send travels encrypted. To check, make sure the address starts with https:// and that a padlock appears in your browser bar, especially in the cart and when entering your details.

7. Your rights (ARCO) and withdrawal of consent

At any time you may exercise your rights of access, rectification, cancellation and objection regarding your personal data, and withdraw the consent you gave us to process it. To do so, send your written request to atencionaclientes@xalaquia.com including:

  • Your name and an email address where we can reply.
  • A document proving your identity (for example, a valid official ID) or, if applicable, your representative’s.
  • A clear and precise description of the data and the right you want to exercise.
  • Any other element that helps us locate your data.

We will reply to the email you indicate within the deadlines set by law. Please note that if you cancel or withdraw data needed for an order in progress, we may not be able to complete it.

8. Cookies and similar technologies

We use our own and third-party cookies so the site works (for example, remembering your cart and language), to understand how the site is used, and to manage our newsletter and promotions. You can disable them in your browser settings; if you do, some features, such as the shopping cart, may stop working properly.

9. Changes to this notice

We may update this Privacy Notice at any time. Any change will be published on this same page of xalaquia.com, with the date of the latest update.

10. Authority

If you believe your personal data protection rights have been violated, you may go to the Secretaría Anticorrupción y Buen Gobierno (Ministry of Anti-Corruption and Good Governance), the authority that took over the functions of the former National Institute for Transparency, Access to Information and Personal Data Protection (INAI) regarding personal data held by private parties.

By using this site or making a purchase, you confirm that you have read and understood this notice. If you have questions, write to us at atencionaclientes@xalaquia.com.

Last updated: October 8, 2026.