Returns Policy

At XALAQUIA we want you to love your swimsuit. If something isn’t what you expected, here is how to request an exchange or a refund.

1. Time frame

You have 7 calendar days, counted from the date you receive your order, to request an exchange or a return.

2. Exchange or refund: your choice

You can choose to exchange your item (for another available size, color or style) or to receive a refund for the item.

3. Condition of the item

For hygiene reasons, we only accept returns and exchanges of items that meet all of the following:

• Unworn, unwashed and unaltered.
• With all tags attached.
• With the hygienic liner in place, as you received it.

Items that do not meet these conditions cannot be accepted.

4. How to request it

• Write to us at atencionaclientes@xalaquia.com within 7 calendar days of receiving your order.
• Include your name, order number, the item, and whether you prefer an exchange or a refund. If it is because of a defect or an error in your order, please add photos.
• We will reply with instructions for sending the item back to us.

5. Return shipping cost

Return shipping is at your expense. If the item arrived with a defect or if we made a mistake with your order (for example, a different size or style than the one you purchased), we cover the return shipping and the shipping of the replacement.

6. Review and refund

Once we receive the item, we will inspect it and confirm by email whether your exchange or refund is approved. Refunds are issued to the same payment method used for your purchase.

7. Contact

If you have any questions, write to us at atencionaclientes@xalaquia.com. We’re happy to help.

Last updated: October 2026.